Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement.

Contact

Bivalta

Email: info@bivalta.com
Website: www.bivalta.com
Phone: +49 5322 9044862

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise.

Return of goods

You must return or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of the withdrawal from this contract.

The deadline is met if you send the goods before the period of fourteen days has expired.

Costs of return

The direct costs of returning the goods shall be borne by the customer.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to:

  • sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery,
  • opened or used food supplements,
  • custom-made or personalized products.

Sample withdrawal form

If you wish to withdraw from the contract, you can use this form:

I/We hereby revoke the contract concluded by me/us for the purchase of the following goods:

  • Ordered on:
  • Received on:
  • Name of customer:
  • Address of customer:
  • Signature of customer (only for communication on paper):
  • Date: