Shipping & Returns

At Bivalta, we place great importance on fast, secure, and reliable shipping, as well as a transparent and customer-friendly return process.

Shipping Information

Processing Time

  • Orders within Germany are usually processed within 24 hours of payment receipt.
  • Orders within other EU countries are usually processed within 2 business days.

During special promotions or peak periods, there may occasionally be delays.

Delivery Times

  • Germany: approx. 1–4 business days
  • European Union: approx. 3–10 business days, depending on the destination country and shipping service provider

Shipping Providers

We ship our orders with reliable shipping partners:

  • DHL
  • UPS

Shipping Costs

Germany
  • Shipping costs: €4.90
  • Free shipping on orders over €59
European Union
  • Shipping costs: €12.00
  • Free shipping on orders over €149

Tracking

After shipping, you will receive an email with your tracking number so you can track your order at any time.

Incorrect Delivery Address

Please ensure that your delivery address is entered correctly and completely. Additional shipping costs may apply for returns due to incorrect address information.

Returns & Refunds

Return Policy

You have the right to return your order within 14 days of receiving the goods.

Requirements:

  • The product is unopened and unused.
  • The product is in its original packaging.
  • Proof of purchase or an order number is available.

Non-returnable Products

For hygiene and health reasons, the following products are excluded from return:

  • Opened or used products
  • Products damaged by improper use
  • Products from special promotions or clearance sales

Damaged or Incorrect Products

If you have received a damaged or incorrect product, please contact us within 48 hours of receiving the delivery with photos of the product and packaging.

We will promptly arrange a suitable solution.

Refunds

Upon receipt and inspection of the return, the refund will be processed to the original payment method used.

Processing time may vary depending on the payment provider or bank.

Return Shipping Costs

  • The customer is generally responsible for the cost of return shipping.
  • In the case of faulty or damaged deliveries, Bivalta will cover the return shipping costs.

Contact

For questions regarding shipping, returns, or your order, please feel free to contact us:

Email: info@bivalta.com
Website: www.bivalta.com
Phone: +49 5322 9044862