Terms and Conditions

1. Scope of Application

These General Terms and Conditions apply to all orders, deliveries, and services through the Bivalta online shop.

By using this website or placing an order, the customer agrees to the following terms and conditions.

2. Provider Information

Bivalta
Owner: Omar Faroq Shukri

Email: info@bivalta.com
Website: www.bivalta.com
Phone: +49 5322 9044862

3. Products and Offers

All offers in the online shop are subject to change and non-binding. Product images may differ slightly from the actual products, particularly due to packaging changes or screen display.

Bivalta reserves the right to change products, prices, or content at any time without prior notice.

4. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding product presentation.

By completing the order process, the customer makes a binding offer to purchase. The purchase contract is only concluded with our explicit confirmation or the dispatch of the goods.

5. Prices and Payment Terms

All prices include statutory VAT, where applicable, plus shipping costs.

Payment is made using the payment methods offered in the shop. Bivalta reserves the right to exclude individual payment methods in specific cases.

6. Shipping and Delivery

Delivery is made within Germany and to other countries of the European Union.

Orders are processed:

within Germany, usually within 24 hours,
within other EU countries, usually within 2 business days.

Delivery times may vary depending on the shipping service provider and destination country.

Shipping service providers:

Shipping costs:

Germany: €4.90 shipping costs, free for orders over €59
EU countries: €12.00 shipping costs, free for orders over €149

7. Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal. Further information can be found in our withdrawal policy.

8. Returns and Refunds

Returns and refunds are processed in accordance with our return and refund policy.

Opened or used products are generally excluded from return for hygienic reasons.

9. Affiliate, Influencer, and Partner Programs

Bivalta may collaborate with affiliates, influencers, content creators, or external marketing partners.

The calculation, processing, and payment of commissions are carried out according to internal company guidelines and are generally done monthly.

Bivalta assumes no responsibility for personal statements, advertising promises, misleading information, or fraudulent marketing activities disseminated by external partners, influencers, or affiliates.

All statements and content of such persons are solely their own responsibility and do not necessarily represent the official opinion or position of Bivalta.

The company reserves the right to terminate collaborations at any time in case of violations of company policies or brand-damaging conduct.

10. Use of the Website

The customer undertakes not to use the website in an abusive or unlawful manner.

In particular, the following actions are prohibited:

manipulation or disruption of the website,
unauthorized access to systems,
fraudulent orders,
use of the website for unlawful purposes.

11. Limitation of Liability

Bivalta is liable for damages only to the extent required by law.

Food supplements do not replace a balanced diet or medical treatment. In case of health problems or uncertainties, medical advice should be sought before consumption.

12. Intellectual Property

All content on this website, including texts, images, logos, designs, and graphics, is protected by copyright and is the property of Bivalta or licensed accordingly.

Any use without explicit written permission is not permitted.

13. Changes to the T&Cs

Bivalta reserves the right to change or update these General Terms and Conditions at any time.

14. Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

15. Contact

For questions regarding these General Terms and Conditions, please contact us at: