1. Scope
These General Terms and Conditions apply to all orders, deliveries and services via the Bivalta online shop.
By using this website or completing an order, the customer agrees to the following terms and conditions.
2. Provider information
Bivalta
Owner: Omar Faroq Shukri
Email: info@bivalta.com
Website: www.bivalta.com
Phone: +49 5322 9044862
3. Products and offers
All offers in the online shop are subject to change and non-binding. Product images may differ slightly from the actual products, in particular due to packaging changes or screen displays.
Bivalta reserves the right to change products, prices or content at any time without prior notice.
4. Formation of the contract
The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding product presentation.
By completing the ordering process, the customer submits a binding offer to purchase. The purchase contract is concluded only upon our express confirmation or upon dispatch of the goods.
5. Prices and payment terms
All prices include statutory VAT where applicable, plus shipping costs.
Payment is made using the payment methods offered in the shop. Bivalta reserves the right to exclude individual payment methods in specific cases.
6. Shipping and delivery
Delivery is available within Germany and to other countries in the European Union.
Orders are processed:
- within Germany, usually within 24 hours,
- within other EU countries, usually within 2 working days.
Delivery times may vary depending on the shipping provider and destination country.
Shipping providers:
- DHL
- UPS
Shipping costs:
- Germany: €4.90 shipping; free shipping on orders of €59 or more
- EU countries: €12.00 shipping; free shipping on orders of €149 or more
7. Right of withdrawal
Consumers are entitled to the statutory right of withdrawal. Further information can be found in our withdrawal instructions.
8. Returns and refunds
Returns and refunds are handled in accordance with our returns and refund policy.
Opened or used products are generally excluded from returns for hygiene reasons.
9. Affiliate, influencer and partner programmes
Bivalta may work with affiliates, influencers, content creators or external marketing partners.
The calculation, processing and payment of commissions is carried out in accordance with internal company policies and is generally performed monthly.
Bivalta assumes no responsibility for personal statements, advertising promises, misleading information or fraudulent marketing practices distributed by external partners, influencers or affiliates.
All statements and content from such persons are solely their own responsibility and do not necessarily represent the official opinion or position of Bivalta.
The company reserves the right to terminate collaborations at any time in the event of violations of company policies or conduct that harms the brand.
10. Use of the website
The customer undertakes not to use the website improperly or unlawfully.
In particular, the following actions are prohibited:
- manipulating or disrupting the website,
- unauthorised access to systems,
- fraudulent orders,
- using the website for unlawful purposes.
11. Limitation of liability
Bivalta is liable for damages only to the extent required by law.
Food supplements are not a substitute for a balanced diet or medical treatment. In the event of health complaints or uncertainty, medical advice should be sought before taking them.
12. Intellectual property
All content on this website, including text, images, logos, designs and graphics, is protected by copyright and is owned by Bivalta or appropriately licensed.
Use without express written permission is not permitted.
13. Changes to the General Terms and Conditions
Bivalta reserves the right to change or update these General Terms and Conditions at any time.
14. Applicable law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
15. Contact
If you have questions about these General Terms and Conditions, please contact us at:
Email: info@bivalta.com
Website: www.bivalta.com
Phone: +49 5322 9044862